ITSM Impact Analyst | ITIL Expert | Jira/ServiceNow

Virtusa Middle East FZ-LLC is seeking an experienced IT Business Analyst to analyze and document complex ITSM processes, implement frameworks like ITIL, and enhance operational efficiency. The role requires strong proficiency in ITSM tools, with experience in stakeholder management and the ability to gather actionable requirements.

Applicants should have at least 10 years in Business Analysis – IT Service Management roles and be familiar with Incident and Problem Management. This position offers opportunities for career advancement in a dynamic environment.