ITSM Governance & Service Quality Analyst (Cap Markets)

A leading technology company is seeking an ITSM Governance & Service Quality Analyst in Singapore to drive the standardisation and continuous improvement of ITSM processes across Capital Markets. Responsibilities include overseeing governance forums, monitoring service performance, and enhancing reporting tools. Applicants should have a Bachelor's degree in Computer Science or related field, alongside 2-5 years of experience in ITSM and an ITIL certification. Strong knowledge of Microsoft Excel and related tools is required.
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