ITSM - Event Process Management Sr Associate

JPMorgan Chase & Co. · Buenos Aires, Buenos Aires, Argentina

Location

Buenos Aires

Job Type

Full time

Posted

July 14, 2026

Job Description

Propel process success with your expertise in technology support and a commitment to continuous improvement. 
As a Technology Support III - Event Process Management team member in Infrastructure Platforms, you will ensure to Control, Document, Govern, Maintain and Improve the Firmwide Policies / Process / Procedures and Job Aids in relation to Incident Management, Event Management. Encourage a culture of continuous improvement.
Job responsibilities
Own the firmwide Incident Management and Event Management process lifecycle, ensuring processes are controlled, documented, governed, maintained, and continuously improved across technology teams.
Define, publish, and maintain policies, standards, procedures, and job aids for Incident/Event Management, including roles/responsibilities (RACI), workflow steps, and required artifacts/evidence.
Establish and run process governance routines (review cadence, version control, ...
        

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