ITSM / CMDB Engineer

Nagarro · London, England, United Kingdom

Location

London

Job Type

Full-time

Posted

July 08, 2026

Job Description

Job Description
Job Summary

We are looking for an experienced ITSM / CMDB Engineer with strong hands-on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL-aligned service management solutions on Atlassian Cloud.



Key Responsibilities
Implement ITSM processes on Jira Service Management including: Incident, Request, Problem, Change, Knowledge, SLA, Major Incident, etc.
Lead or contribute to end-to-end JSM implementations (from requirement gathering to go-live).
Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight).
Define:
Object schemas, object types, attributes, relationships
Data models for services, applications, infrastructure, and business services
Integrate JSM with:
Monitoring ...
        

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