ITSM Analyst

Your Newpany Our client is a dynamic and growing organizationmitted to delivering reliable, high-quality IT services that enable business performance and exceptional end-user experiences. Thepany prioritizes continuous improvement, operational excellence, and strong collaboration between IT and business stakeholders. Your New Role As the IT Service Management (ITSM) Analyst, you will provide oversight and hands-on leadership across Incident, Request, Change, and Problem Management functions. Reporting to the IT Service Management Manager, you will act as a key change agent, helping mature ITSM processes and driving continuous improvement across IT operations. You will quickly build strong relationships across IT and the business, ensuring major incidents are addressed efficiently and root causes are identified to prevent recurrence. Success in this role will be measured by reduced negative end-user impact, improved service quality and user experience, increased productivi...