Italian technical service desk

Hello All,
Greetings from Zetta Mine!!!
Job Description – Italian technical Service Desk
Location: Bengaluru
Experience Required: 3–5 Years (Immediate Joiners)
Proficient in handling both English and Italian Service Desk calls , with strong troubleshooting skills across Windows OS issues, Active Directory (user access, password, group management), SAP printers, VPN and network connectivity, email/M365 support, L1 end‑user troubleshooting, and Service Now, complemented by effective incident management and professional call‑handling procedures.
Role: Technical Support – Technical Service Desk
Required Communication Skills
English and Italian
Role Overview
The ideal candidate must have hands-on experience resolving technical issues via phone, chat, and email in a service desk environment.
Key Responsibilities – L1 Technical Support
Handle all inbound calls, chats, and emails for the Service Desk.
Manage tickets where L1 engineers require assistance.<...