Italian-Speaking Retail Support Specialist

Italian-Speaking Retail Support Specialist (Lisbon)

Are you an Italian speaker who loves retail, fashion, or e-commerce? We are seeking dynamic, customer-oriented individuals to join our international team on-site in Lisbon! In this role, you will support a premier global retail brand, helping customers enjoy a seamless shopping experience from browsing to checkout and beyond.

The Role

• Customer Advisory: Assist Italian-speaking shoppers with product inquiries, sizing guides, order modifications, and store policies via phone, email, and live chat.
• Order & Logistics Tracking: Help customers track their shipments, manage package returns, process exchanges, and resolve shipping delays.
• Billing & Refund Support: Securely manage transactions, verify promotional codes, update payment methods, and process refunds or stor...