IT Technician – Level 2

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. The firm focuses on providing transportation solutions for passengers and goods, including feasibility studies and capacity enhancement of railways.

Overview

The role supports approximately 150 employees across the project and reports to the SYSTRA Canada Local IT Manager. Responsibilities include Level‑1 and Level‑2 IT support, operational coordination, and adherence to Group information‑systems and cybersecurity standards.

Missions / Main Duties

• Provide Level‑1/Level‑2 support for Windows and Microsoft 365 via ServiceNow and iTop, applying DDSI/Cyber policies such as MFA, conditional access, least privilege and DLP; document the KEDB and escalations.
• Manage workstation and asset lifecycle: prepare, deploy and maintain managed workstations according to G...