IT Technician (1st & 2nd Line)

IT Technician (1st & 2nd Line)
£28,000-£35,000
On-Site 5 Days (Near Colchester)

This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career.
 
Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.

Please note, this role is based on site 5-days near Colchester.
 
Key Requirements

Provide 1st and 2nd line support for hardware, software and user issues
Act as a first point of contact for IT incidents and service requests
Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive
Assist with Azure/Entra ID user administration, permissions and access management
Manage and resolve tickets in line with agreed service levels
Deliver excellent cus...