It Technical Support Specialist (Cochoapa el Grande)

Technical Support Specialist (Bilingual - English/Spanish)

• Provide technical support to end users in our Mexico office
• Troubleshoot hardware, software, and simple network-related issues
• Diagnose problems, identify root causes, and implement effective solutions
• Document issues, resolutions, and processes accurately within the ticketing system
• Escalate complex issues to appropriate teams and management when necessary
• Assist with system setup, configuration, and user onboarding
• Maintain a high level of customer service and professionalism at all times
• Collaborate with internal teams to improve support processes and documentation

• Fluent in both English and Spanish (written and verbal)
• Strong troubleshooting and problem-solving skills (Hardware & Software)
• High attention to detail and organizati...