IT Technical Support Assistant

GENERAL PURPOSE OF THE JOB:

The IT Technical Support Assistant is responsible for providing timely and accurate technical assistance to end-users, ensuring the smooth operation and optimal use of technology within an organization.

DUTIES AND RESPONSIBILITIES

• Troubleshoots and resolves of IT-related concerns by accurately diagnosing and resolving hardware, software, network, and security issues, and implementing effective solutions to restore optimal functionality;
• Provides employees with proactive and reactive user support services through clear guidance, answering queries, and walking users through technical processes, both remotely and in person;
• Performs tasks like software installation, system configuration, data backups, and security patch application to guarantee optimal performance and minimize vulnerabilities;
• Escalates situations beyond own expertise and efficie...