IT Technical Advisor Contact Center Solutions

Transform contact center operations with Intact as an IT Technical Advisor, specializing in CCaaS and system optimization. Ensure smooth technical support and customer experiences in a hybrid work model.

Intact is seeking a skilled IT Technical Advisor for its Contact Center Solutions team. In this role, you will manage system configurations, provide technical support, and help enhance user documentation. Your expertise in contact center solutions, specifically with tools like Genesys Cloud, is crucial in maintaining customer satisfaction and operational efficiency.

Key Responsibilities:
• Configure and manage contact center systems effectively
• Provide technical support to agents and users
• Establish collaborative relationships with departments
• Create process documentation for end-users
• Train team members and transfer specialized skills

Requirements:
• University degree or college diploma in a relevant fi...