IT Team Leader

Team Lead (Zonal IT Support)
Role Purpose
Lead the zonal IT support team to ensure seamless IT operations, proactive issue resolution, and alignment with Corporate IT policies. Act as the primary escalation point, driving service excellence and continuous improvement.
Years of Experience
5–6 years in IT Support / System Administration, with at least 1–3 years in a leadership role.
Key Skills
IT Infrastructure & End-User Support Management
Team Leadership & People Management
Incident, Problem & Change Management (ITIL framework)
Advanced Windows & Server Administration
Network & Security Oversight (LAN/WAN, Firewalls, Endpoint Security)
Vendor & Stakeholder Management
Project Implementation & Transition Support
Reporting, SLA Governance & Continuous Improvement
Roles & Responsibilities
Lead and mentor zonal IT support engineers, ensuring SLA adherence.
Act as escalation point for critical issues and coordinate with Corporat...