IT SupportService Desk Engineer, 3834, Dubai

Job Summary (List Format):

• Serve as a member of the IT Service Desk team providing advanced technical support and troubleshooting for system users.
• Deploy and upgrade Windows operating systems including imaging desktops and laptops.
• Install, configure and support a range of business applications such as Microsoft Office Suite, Adobe and AutoCAD.
• Migrate user data and profiles to new systems as part of deployment or upgrade projects.
• Manage the distribution inventory and tracking of computer equipment and accessories.
• Utilize knowledge of Active Directory and systems administration to support user and system needs.
• Escalate complex support issues to appropriate IT team members when necessary.
• Ensure all ITIL processes and best practices are followed throughout project and support activities.
• Maintain disciplined troubleshooting skills and proactive customer service attitude.
• C...