It support technician- johannesburg

A vacancy currently exists for the position of IT Support Technician.

Key duties and responsibilities include (but are not limited to): Manage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times. Provide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, One Drive, Share Point, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox/distribution group changes — excluding tenant-level or infrastructure administration). Diagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications. Diagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (i OS and Android), mobile scanners, and peripheral network equipment at the user level. Provide end-user support on SAP Business One, escalating application-level issues to t...