Location
, , philippines
Job Type
Full-time
Posted
July 06, 2026
Job Description
Work Setup
Onsite at The Hideout in Clark, Pampanga
Employment Type
Full-Time
The IT Support Technician II is responsible for providing advanced technical support, resolving complex technical issues, and serving as an escalation resource for Tier I support teams. This role supports technology operations through advanced troubleshooting, incident resolution, asset lifecycle management, process improvement, and technical guidance while ensuring service quality, operational efficiency, and adherence to established service levels.
What does a day in the life of an IT Support Technician II look like?
- Validate Tier I troubleshooting, identify gaps in escalation documentation, and provide feedback or coaching to improve first-level resolution quality
- Determine when issues require escalation to Tier III, Infrastructure, Security, Network, vendors, or other specialized support teams per documented SOPs