IT Support Technician II

The IT Support Technician II provides advanced technical support for Level 1–2 issues raised by employees, ensuring timely resolution in line with departmental service level agreements. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while collaborating with global teams.

Key Responsibilities

• Diagnose and resolve technical issues methodically, providing regular status updates to end-users.
• Deliver end-user support across hardware, software, and networking, considering constraints and business impact.
• Act as a liaison between internal clients and other IT teams to upscale and resolve complex issues.
• Communicate technical concepts clearly to non-technical users, both verbally and in writing.
• Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.
• Contribute to global initiatives for ...