Job Description
Overview
Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure. Ensuring correct software is loaded onto the user’s machine before delivery. Use of Intune and understanding of its processes and general functionality. Front line desktop support via chat support or Jira Service Management initiated requests. Troubleshoot problems via Teams and remote desktop technologies. Monitor company infrastructure and escalate alerts on systems like Grafana, Kibana and Nagios. Experience with Office 365, Exchange on‑prem and Exchange Online (Exchange365). Administer Microsoft Entra and Active Directory. Manage user rights via group membership changes in Active Directory and Entra. Support corporate and call centre applications, troubleshooting and issue escalation. Knowledge of Windows 10, Windows 11 and macOS. Ability to diagnose and fix hardware problems and replace hardware parts. Exposure to printers, networks, Wi‑F...