I.T Support Technician

We're looking for a Snr Tier 2 Support Technician to join our Managed IT Services team in our Somerset West office. This role suits a confident escalation engineer with strong MS, endpoint & networking fundamentals, who can support customers using remote technologies in office.

Key Skills

• MS Windows, Office & MS 365 (snr level)
• Desktop & laptop hardware troubleshooting
• Active directory (in‑prem), Mimecast, antivirus solutions
• Entry‑level exposure to Azure AD, Group Policy & networking (WAN/LAN)
• Experience with tools such as Atera, Sage, Acronis

Responsibilities

• Act as a Tier 2 escalation point
• Resolve incidents within SLA using a service desk system
• Produce clear SOPs and work instructions
• Support users remotely with occasional onsite work

Requirements

• 3‑5 years IT support experience (MSP preferred)
• Strong communic...