IT Support Technician

IT Support Technician Job Number: 26-00588 Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Support Technician for our client in Long Beach, CA. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: The IT Support Technician serves as the first line of defense for issues related to software, hardware, accounts, licensing, permissions, and more. This role manages the ticketing system and responds quickly to incoming support requests. Responsibilities: Troubleshoot software, hardware, application, network, and server-related issues Manage technical assistance requests via phone, remote support, in person, or through the ticketing system Escalate complex issues to the appropriate personnel Aim to resolve issues on the first interaction and follow up u...