IT Support Specialist (Hermosillo)

We are looking for the best IT Support agents to join a growing team in the telecommunications industry.

• Review order package, all required documentation and applicable information to confirm is available for implementation.
• Attend call(s) with the customer as coordinated by the Project Manager for information gathering and/or validation.
• Communicate effectively with the customer and/or vendor to understand their setup and business needs.

• Experience in information technology, managed services, telecommunications or other relevant experience.
• Preferred knowledge: Office 365, IT security tools, Managed Services process platforms.
• Experience with supporting currently Microsoft Supported Server and Desktop operating systems.
• Experience with monitoring of ticketing system, prioritizing problems, supporting projects, and supporting enterprise level infrastructure (installing, patching/maintaini...