IT Support Specialist for VIPs

Elevate end-user support with Bally's Interactive as an IT Support Specialist focusing on both Windows and Mac systems. Deliver exceptional service to VIPs and senior stakeholders efficiently.

In this senior-level role, you will provide high-quality support while managing system security for Windows and Mac environments. Your expertise with tools like Jira, Microsoft Intune, and Autopilot will be crucial for troubleshooting and device management. You will also collaborate with IT for tech rollouts and perform maintenance on AV and video conferencing equipment to ensure seamless communication.

Key Responsibilities:
• Provide onsite and remote tech support to users
• Record support requests in Jira and manage escalations
• Oversee Windows 11 and Mac OS system builds
• Administer OKTA and Microsoft 365 applications
• Optimize device management using Autopilot and Intune

Requirements:
• Independent problem-solving a...