IT Support Specialist

Clearwater Analytics · Boise, Idaho, United States

Location

Boise

Job Type

Full time

Posted

July 02, 2026

Job Description

Job Summary: 
We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.
WHAT YOU’LL DO
End-User Support
Respond to help desk tickets and walk-up requests from office employees
Troubleshoot hardware and software issues across Windows and macOS devices
Escalate complex issues to senior team members and follow through to resolution
Keep users and management informed on ticket status
Hardware & Equipment
Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
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