Location
barcelona
Job Type
Full-time
Posted
June 18, 2026
Job Description
Purpose
¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the EMEAA region, ensuring efficient resolution of incidents and delivering high‑quality customer service. This role acts as a key liaison between local users and global IT teams, maintaining operational stability of hardware, software, and IT infrastructure while supporting continuous improvement of IT processes and user experience.
Responsibilities
Responsible for Tier‑1 and 2 level of technical support, ensuring timely and accurate completion.
General ticket ownership on EMEAA region and coordination with the rest of the Global IT Support team: proper reassignment and escalation when required, triage and prioritization of tickets based on impact and urgency, tickets follow up.
Updates and maintains protocols and procedures documentation for software...
¿Es este su próximo empleo? Descúbralo leyendo la descripción completa a continuación y no dude en enviar su candidatura.
The IT Support Specialist provides Tier 1 and Tier 2 technical support across the EMEAA region, ensuring efficient resolution of incidents and delivering high‑quality customer service. This role acts as a key liaison between local users and global IT teams, maintaining operational stability of hardware, software, and IT infrastructure while supporting continuous improvement of IT processes and user experience.
Responsibilities
Responsible for Tier‑1 and 2 level of technical support, ensuring timely and accurate completion.
General ticket ownership on EMEAA region and coordination with the rest of the Global IT Support team: proper reassignment and escalation when required, triage and prioritization of tickets based on impact and urgency, tickets follow up.
Updates and maintains protocols and procedures documentation for software...