IT Support Specialist at KFC

Join KFC as an IT Support Specialist and provide Level 1 service to restaurant staff. Engage through phone and email to resolve technology challenges in a supportive hybrid office environment.
This role with KFC Canada focuses on delivering stellar customer service in IT support for team members. With a preferred ITIL certification and 1-2 years of experience, you'll utilize your skills in troubleshooting while enhancing current operational processes. Your work will directly impact the efficiency of the organization.
Key Responsibilities:
• Offer efficient customer service via various communication methods
• Conduct process training for team members
• Adhere to established departmental processes
• Collaborate with third-party partners to solve issues
• Attend team training and development sessions
Requirements:
• Technical College degree or comparable work history
• 1-2 years of experience in IT support
• Proficiency in managing various software and har...