IT Support Manager - TS/SCI required

**Description**

**Leidos is actively hiring for an experience IT Support Manager to join our team in Chantilly, VA.**

**This is an exciting opportunity to manage a 24/7 IT support operation and lead and manage a team of Linux Systems Administrators. Prior experience in this type of role is required as well as experience with AWS.**

**Active TS/SCI required**

Primary Responsibilities

+ Manage daily IT support operations, ensuring 24/7 coverage
+ Lead and manage a team of Linux System Administrators, defining team goals and mentoring staff to exceed performance expectations while being held accountable for overall team performance
+ Monitor ticket volume and IT support performance metrics, analyze trends in user support requests, and generate reports for program and customer management
+ Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
+ Define team goals and lead staff to ach...