IT Support Lead (Media & Production Technology)

Your New Role

The IT Support Lead is responsible for the day-to-day management, support, maintenance and continuous improvement of the company's technology environment.

As the primary technology resource for the New Zealand business, this role provides end-user support, manages infrastructure and storage systems, oversees technology vendors, contributes to technology planning and ensures systems remain secure, reliable and fit for purpose.

The role supports production, post-production and corporate teams while working closely with international technology colleagues to align local technology operations with global standards and initiatives.

Key Responsibilities

End User Support & Service Delivery

• Provide responsive and professional IT support to all users.
• Troubleshoot hardware, software, networking and application issues.
• Manage user onboarding, offboarding and access management.
• Provision ...