IT Support Engineer

The IT Support Engineer is responsible for providing remote and onsite support to all computer users, delivering 1st level support and resolution to all reported issues and queries related to IT hardware and software.

The IT Support Engineer will assist the IT Infrastructure Manager to maintain, support and optimize key functional areas such as network, server, data communication, telecommunications systems and security. Required to participate in all infrastructure improvement activities.

• Provide support and resolution on end‑user walk‑in/telephone/email enquiries and issues related to hardware and applications (troubleshooting, VPN, wireless, etc).
• Logging and closing of service desk calls; including documentation of all user issues/requests/resolution into ticketing system.
• Conduct required IT training to end users, developing training mate...