IT Support Engineer

Responsibilities :

• Provide day-to-day IT support for desktop and laptop hardware, including setup, troubleshooting, repair, and basic maintenance
• Support common workstation applications such as Microsoft Office, antivirus software, Adobe Acrobat, and compression utilities
• Perform first-level network troubleshooting, including wireless connectivity and VoIP phone support
• Set up and prepare new workstations for users, including operating system and software installation
• Manage user administration tasks such as user ID creation, email account setup, and password resets
• Assist in POS software staging, configuration, and testing
• Support POS system deployment, rollout, upgrades, and replacements at islandwide retail outlets
• Perform basic hardware installation, setup, and troubleshooting for POS machines
• Provide on-site and remote support during deployment and IT project activities