IT Support Engineer (Infrastructure & Helpdesk Support - Mandarin Speaker)

IT Helpdesk & End-User Support

• Provide first-level technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Troubleshoot hardware, software, operating system, and Microsoft 365-related issues.
• Support incident, service request, and inquiry management through ticketing systems such as ServiceNow.
• Escalate unresolved issues to second-level support teams with complete and accurate documentation.
• Ensure timely resolution of IT-related issues to minimize business disruption.

User Onboarding & Offboarding

• Prepare and configure IT equipment for new employees, including PCs, laptops, mobile devices, and user accounts.
• Support employee onboarding and offboarding processes, including equipment collection and reconfiguration.
• Coordinate with regional IT teams to ensure compliance with corporate IT standards.