IT Support Engineer - Cowdenbeath

Salary: £18,000 - 18,000 per year

Requirements:

• Proven experience in Level 2 IT support or similar role
• Strong understanding of IT fundamentals including networks, hardware, and domains
• Good working knowledge of Windows 10 and Windows 11
• Experience supporting end user hardware and software issues
• Familiarity with Microsoft Office applications and Lotus Notes
• Experience supporting mobile devices
• Understanding of data backup techniques
• Experience working within an ITIL environment
• Strong communication and customer facing skills
• Logical and analytical approach to troubleshooting
• Ability to work independently and manage workload effectively
• Familiarity with Microsoft SCCM (desirable)
• Experience working with ServiceNow (desirable)
• Exposure to virtualisation, MDM and VPN environments (desirable)

Responsibiliti...