Location
barcelona
Job Type
Full-time
Posted
July 02, 2026
Job Description
Role
We are seeking an experienced Level 2 IT Project Manager / IT Incident Manager with Cyber Security experience to join our team on a 6‑month contract in Barcelona.
Remote mostly (with 1 or 2 visits onsite per week).
Key Responsibilities
- Serve as the primary escalation point for day‑to‑day incidents and requests.
- Maintain constant communication with service leads, providing visibility into the status of incidents and requests.
- Conduct regular reviews of service quality and ensure adherence to SLAs and KPIs agreed with the client.
- Monitor, analyse, and participate in managing critical or general incidents as needed.
- Collaborate with technical teams to analyse and address recurring incidents, solving problems at their root cause.
- Liaise with third‑party suppliers and ensure they deliver on their service commitments.
- Communicate with end users and handle service‑related comp...