IT Support Engineer

Job Code: JPC - 6195

Job Title: IT Support Engineer - UAE National

Reports to: IT System Administrator / Head of IT

Location: Abu Dhabi, UAE

Job Purpose

Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.

Key Responsibilities

• Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
• Set up and manage user accounts, email, and access permissions in accordance with IT policies.
• Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
• Support video conferencing systems, meeting room AV equipment, and collaboration tools.