Location
cape town
Job Type
Full-time
Posted
July 19, 2026
Job Description
To provide first line of support for local and remote users. Responsible for handling incoming telephone calls, email communications, creating trouble tickets and to assist on users requests (or escalation as required).
Key Job Outputs:
- Effective end-to-end management and resolution of incidents and problems
- Adherence to defined targets, procedures, standards and measures for quality and customer satisfaction
- Minimisation of preventable incidents
- Up to date knowledge and support articles
- End user adoption, knowledge and uptake
- Active and positive engagement with end users, third line support and third parties
- Active participation and contribution towards the successful planning and execution of changes
- Assistance with special projects as identified
- Coaching and training users with regards to the use of IT assets and policies
- Licensing management and compliance <...