IT Staff and Calling Agents

Job Description

Company overview

Role overview

Working closely with a small operations and marketing team, successful hires will help build the client pipeline, support internal IT tasks, maintain lead databases, and ensure smooth day-to-day technical operations. This role suits candidates who enjoy a mix of customer‑facing work and practical IT support in a dynamic startup environment.

Key responsibilities

• Conduct outbound calling campaigns to qualify leads, capture prospect details, and schedule follow‑ups for the sales team.
• Maintain accurate records in CRM and update lead status, notes, and information promptly.
• Provide first‑line IT support for office hardware, software, and network issues; escalate technical problems when necessary.
• Assist in setting up workstations, installing software, and ensuring endpoint security best practices are followed.
• Collaborate with marketing to impleme...