It Specialist Cape Town

Company Overview

International Company with a Cape Town office. The company is an industry leader in its specialist area of supplying SaaS to clients in 100 countries.

Duties & Responsibilities

1. Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
2. Ensure proper version control and naming conventions.
3. Produce clear and user-friendly release notes and product guides, as well as instructional videos and multimedia content.
4. Facilitate internal training sessions.
5. Design and deliver new employee onboarding programs.
6. Develop training materials and resources tailored to specific roles and learning objectives.
7. Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
8. Incorporate feedback from stakeholders to improve documentation and training resources.
9. Stay abreast of industry best practices...