Location
Cape Town
Job Type
Full-time
Posted
July 02, 2026
Job Description
Role Summary
The IT Service Technician provides high-quality 1st and 2nd line technical support to end users across the organisation. This hands-on technical role requires expertise in both Mac and Windows environments, strong troubleshooting skills, and excellent customer service abilities. This role is ideal for technically proficient individuals who enjoy problem-solving, helping users, and working in a fast-paced service environment.
Key Responsibilities
User Support & Troubleshooting
- Provide 1st and 2nd line technical support via phone, email, and in-person
- Troubleshoot and resolve hardware, software, and application issues
- Support both Mac and Windows devices with equal proficiency
- Resolve M365 and email issues (user-level)
- Troubleshoot network connectivity and VPN issues
- Assist users with software installations and configurations
- Provide mobile device supp...
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