IT Service Operations Lead: SLA, KPIs & Transitions

HEINEKEN MÉXICO, located in Monterrey, seeks a Service Operational Specialist responsible for ensuring the proper operation of services. The role includes monitoring KPIs, adhering to SLAs, generating reports, and evaluating customer satisfaction.

Candidates should have 5+ years of experience in IT Service Management, along with knowledge facilitating requests across technical teams. An ITIL certification is a plus.