IT Service Manager

Fortrea · Leeds, England, United Kingdom

Location
Leeds
Job Type
fulltime
Posted
June 23, 2026

Job Description

Job Overview:
The IT Manager will provide operational and technical support across a client’s digital and data platforms, with a primary focus on Medidata Rave, enterprise data platform activities, and operational data oversight. The role is hands‑on and critical to study start‑up and ongoing operational support, working closely with a small digital team and following established SOPs.

Key Responsibilities:
Medidata Rave Support
  • Support Medidata Rave activities including user activation for internal users and external CRO users.
  • Manage tickets and interactions with Medidata support.
  • Configure and maintain Rave modules and functionalities, including IRT-related users.
  • Follow SOPs, manage required forms and approvals, and track user activations using Smartsheet.
  • Provide intensive support during study start‑up phases, with reduced effort as studies stabilize.

Enterprise Data Platf...

Ready to Apply?

Submit your application for IT Service Manager at Fortrea

Apply Now