IT Service Management Specialist

IT Service Delivery Specialist

London - 2 days in the office

100 to 150 a day

6 Months Contract + Extension

A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape.

In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations.

Key Responsibilities:

• Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets.
• Act as the central point of contact during critical IT outages or when high-priority issues ...