It service management administrator

About the job IT Service Management Administrator IT Service Management Administrator - 6 Month Contract Experience Experience working with ITSM platforms (Service Now, Autotask, Freshservice).

Ability to perform 1st line investigation and triage of platform issues.

Advanced skills in defining and documenting process and/or procedures.

Qualifications Role Responsibilities Service Now Administration & Enhancements

Perform day-to-day administration of the Service Now platform, including Incident, Request, Knowledge, Problem, and Self-Service modules.

Validate specifications, test enhancements, and manage releases into Production.

Manage platform enhancements and customer-specific requirements.

Coordinate testing activities for system upgrades and newly developed features.

Define service catalog items, SLAs, dashboards, and reports for both internal and customer use.

Escalate system defects and support resolution with globa...