Location
taguig
Job Type
Full-time
Posted
June 04, 2026
Job Description
Description
- Provide first-line support for IT-related issues, resolving them in a timely manner.
- Manage service requests, incidents, and problems to ensure user satisfaction.
- Maintain documentation for all service desk activities and ensure accurate reporting.
- Assist in the training of users on various software and hardware configurations.
- Collaborate with other IT teams to improve service delivery and user experience.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: 3–5 years of experience in IT service desk or support roles.
- Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
- Responsibilities and Duties: Ability to manage mul...