Location
toronto
Job Type
Full-time
Posted
July 13, 2026
Job Description
Lead the Service Desk operations and enhance processes as an IT Service Desk Manager. With a strong focus on optimizing workflows, this role ensures efficient incident and request management.
We are seeking a knowledgeable IT Service Desk Manager with over seven years of experience, including at least two years in a managerial capacity. Your expertise in ITIL-based processes will be essential, alongside managing a dedicated team while ensuring customer satisfaction through continuous feedback and reporting analysis.
Key Responsibilities:
• Oversee scheduling and allocation for Service Desk teams
• Act as escalation point for complex service issues
• Lead improvement initiatives for Service Desk processes
• Optimize incident, request, and change management workflows
• Monitor service support using end-user feedback
Requirements:
• Post-secondary degree or diploma in Technology
• Minimum of 7 years in help desk or IT services
• At least 2 years of manager...
We are seeking a knowledgeable IT Service Desk Manager with over seven years of experience, including at least two years in a managerial capacity. Your expertise in ITIL-based processes will be essential, alongside managing a dedicated team while ensuring customer satisfaction through continuous feedback and reporting analysis.
Key Responsibilities:
• Oversee scheduling and allocation for Service Desk teams
• Act as escalation point for complex service issues
• Lead improvement initiatives for Service Desk processes
• Optimize incident, request, and change management workflows
• Monitor service support using end-user feedback
Requirements:
• Post-secondary degree or diploma in Technology
• Minimum of 7 years in help desk or IT services
• At least 2 years of manager...