IT Service Desk Manager

My client is a leader in delivering business communications, cloud, cybersecurity, AI, and digital transformation services to a broad customer base and is recognised as an award-winning provider with a strong reputation for service excellence.

This is a senior leadership position within the Service Centre, responsible for managing a highly skilled Service Desk and Contact Centre function that delivers ICT user support and managed services. The successful candidate will combine strong people leadership with technical expertise across Microsoft Cloud technologies, cybersecurity solutions, AI, and modern workplace platforms. Reporting directly to the Head of Managed Services, this role offers an excellent opportunity for a motivated, technical and customer-focused professional who thrives in a fast-paced environment and is committed to continuous improvement, operational excellence, and delivering exceptional customer outcomes.

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