IT Service Desk Lead — Frontline Support & Collaboration

Keywords Studios in Silay, Negros Occidental, Philippines is seeking a Support Bar Analyst to oversee IT support and service desk operations. The successful candidate will ensure efficient service to internal users by acting as front line support, troubleshooting issues, and collaborating with teams.

This role demands a college graduate in IT or equivalent with at least 1 year of experience in a related field and strong knowledge of ServiceNow. Excellent communication, leadership, and relationship building skills are essential.