IT Service Desk Analyst

A leading retail company in Cape Town is seeking a Service Centre Analyst for the IT department. The role involves managing IT incidents, providing telephonic and email support, and ensuring customer satisfaction through effective service delivery. Candidates should have a Matric certificate, 2-3 years of experience in IT services, and familiarity with ITIL practices. Ideal candidates are customer-focused, possess strong communication skills, and demonstrate a proactive attitude towards problem-solving.
#J-18808-Ljbffr