IT Service Delivery Lead

Develop and execute tactical and strategic plans to meet and exceed Service Level Agreements (SLAs) with Business Units.

Lead, manage, and develop a team of application security professionals, providing coaching, mentorship, and performance management to drive engagement and growth.

Oversee daily operations, including but not limited to workload prioritization, resource planning, and coordination with onshore/offshore and cross-functional teams.

Establish and maintain effective governance, reporting, and service delivery processes to ensure operational excellence.

Partner with Business Units to develop team capabilities and continuously strengthen application security practices.

Promote a strong security culture by driving secure coding practices, awareness, and collaboration across teams.

Ensure high-quality a...