IT Service Delivery & Governance Lead

IT Service Delivery Specialist
London - 2 days in the office
£100 to £150 a day
6 Months Contract + Extension
A leading global pioneering firm is seeking a data-driven IT Service Delivery Specialist to take ownership of operational governance and continuous improvement across their technology landscape.
In this role, you won't be managing infrastructure directly; instead, you will be the driving force ensuring external providers and internal support teams deliver a seamless, high-quality end-user experience. You will act as a key operational liaison and will champion service quality, analyse performance metrics, and orchestrate swift resolutions during high-priority escalations.
Key Responsibilities:
Lead regular performance reviews with the global IT service desk and external vendors to ensure they meet agreed targets.
Act as the central point of contact during critical IT outages or when high-priority issues require urgent escalation.
Maintain and update...