Location
cape town
Job Type
Full-time
Posted
June 26, 2026
Job Description
Our BPO client is looking for Service Delivery candidates:
Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams
Essential Functions Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Driving Effectiveness of Compliance & Information Security as part o...