IT Senior Manager at McCarthy Tétrault

Lead IT service operations in Vancouver with McCarthy Tétrault as an IT Senior Manager. Utilize your expertise in ITIL processes and team leadership to enhance service delivery.
Join a prestigious Canadian law firm recognized for its commitment to diversity and employee satisfaction. This senior-level role requires over 10 years of IT experience, with 5 years in a leadership position. You'll manage the Service Desk team, oversee ITIL practices, and implement operational improvements while collaborating with firm-wide stakeholders.
Key Responsibilities:
• Define service levels and enhance customer service
• Manage Local Office hardware and vendor relationships
• Oversee ITIL processes including change and incident management
• Lead the Service Desk team in providing technical support
• Communicate project updates to stakeholders
Requirements:
• 10+ years in IT, 5+ in leadership
• ITIL Certification, ServiceNow experience preferred
• Expertise in audio-vi...